Moving the Needle - How to Harness the Power of Six Sigma - Jones Lang LaSalle

Description

Contribution from Jones Lang LaSalle.

Global competition continually accelerates. To remain strong, companies must cut costs, eliminate wasted effort and perfect best practices. Our paper, Moving the Needle: How To Harness the Power of Six Sigma delves into the advantages of Six Sigma as a business improvement method for service organizations. We explore underlying rationale, provide guidelines for successful implementation and present a case study that demonstrates how Six Sigma methodology can dramatically improve call center productivity.

File Size: 674 KB

Keywords:

Jones Lang LaSalle, research report, Six Sigma, performance, measurement, benchmark, metrics, cost reduction, occupancy cost, procurement cost, labor cost