Frequently Asked Questions

Q. I have forgotten my username and password.

A. Click on “Login Now!” at the top of the webpage. On the login screen, click on "Forgot Your Password?" Enter your email address and your password will be sent to you. If you need additional assistance, please contact us at 1.404.589.3200 or 1.800.726.8111.

Q. I am having trouble logging in. How do I find help?

A. Please call 1.404.589.3200 or 1.800.726.8111 for assistance, or click on the online request form.

Q. What if I can't find what I am looking for or need help with searching on the Knowledge Center?

A. The Knowledge and Research staff is available to assist you in locating the information that you need. If your request requires research extending beyond the Knowledge Center, you will be referred to a research facility that can handle your request. Please contact the Knowledge Center staff for more information for assistance. The quickest way to get assistance is to fill out the online request form, as the form is submitted to several members of the Knowledge and Research team. You may also refer to the Knowledge and Research staff listing to contact someone directly.

Q. How can I submit a document or link to the Knowledge Center?

A. Click on “Contribute a New Resource” at the top of the home page and fill out the required fields on the pop-up form. For additional questions, view the Guidelines for Contribution and review the terms of submission.

Q. What are the Access Levels?

A. The Access Levels are a graduated system of access to information on the Knowledge Center. The Free Level is for public access; access to Level 1 is free for all members; Learning Partners have access to Level 1 - Level 3; Research Partners have access to Level 1 - Level 4. Level 2 is not active at this time. You must log in to gain access to the levels to which you have access. Click here for more information.

Q. I am a CoreNet Global member. How do I obtain Level 1 Access?

A. Your Level 1 access is activated automatically when you join or renew your membership. If you have problems with logging in or Level 1 access, please call 1.404.589.3200 or 1.800.726.8111 for assistance.

Q. Can I make copies of anything I download from the Knowledge Center?

A. No, copyright law states that you have permission to use the material you download for individual use only. If you want to post something from the Knowledge Center to an intranet site or distribute it in any way, you are required to obtain written permission from CoreNet Global.

Q. I am interested in learning more about CoreNet Global Learning Partners and Research Partners. Where can I obtain information about this program?

A. Please click here to read more about the program. Or contact the Client Relations Team, 1.303.565.4023, or call 1.800.726.8111 for information.

Q. Can I upgrade my access to the next level at any time?

A. No, all CoreNet Global Members have access to resources on the Free Level and Level 1. You must be a Learning Partner or Research Partner to gain access to the upper levels.

Q. How do I become a member in order to get member access?

A. You may learn about member benefits in addition to Knowledge Center access and join online by clicking here. You also can contact us at 1.404.589.3200 or 1.800.726.8111 to join today.