Education Programs are organized around three high-level categories,
better enabling you to select programs of specific interest to you.

Workplace Strategies - enabling work and optimizing resources

Operating Strategies - managing partners, leveraging technology and achieving infrastructure integration

Asia Focus - knowledge and innovations unique to the Asian business environment

Evolving Methods in Workplace Design:
Creating Collaboration and Measuring Usability

McKay Gilleard Granath Wan Lee Rezelman Ding

Companies are striving to increase employee productivity through thoughtful workplace design. Is the investment in time, money and effort truly making a difference? How truly usable are the spaces we design for work? Are they convenient? Practical? This program will highlight two very different projects that illustrate occupant-centered design and explore the evaluation of usability. First, the story of the collaborative development of SAP Labs China's new high-tech campus in Shanghai led by Haworth, and second, a usability study conducted by The Hong Kong Polytechnic University following the renovation of the Pamela Youde Nethersole Eastern Hospital in Hong Kong.

Key Learning Points:

• Usability is the true determinant of workplace design effectiveness
• Designing for increased employee collaboration using psychological principals
• The benefits and drawbacks of involving the intended occupants in the design process

Creating Effective Workplaces:
A Roundtable Discussion

Knight Venable Lam

This program will be a highly interactive, discussion-oriented session that uses case studies illustrating the latest global thinking from leading corporate real estate organizations as a springboard to explore how those approaches and concepts can be implemented in Asia.

Key Learning Points:

• Space planning and portfolio flexibility
• Beyond real estate and facilities: the integrated workplace
• Alternative workplace strategies and worker mobility.

The 21st Century Office Building:
Constructing for New Ways of Working

Holden Katsikakis Zamora

The Corporate Real Estate 2010 research program uncovered new workplace trends; how are these trends being reflected in the built environment? This insightful session will explore how sustainability initiatives, changing worker demographics, and the increase in mobile work are reflected in the physical configuration and construction of buildings and corporate campuses around the globe and in Asia. DEGW will present case studies and research that highlights these trends, and will show how innovative building design is linked to the corporate bottom line.

Key Learning Points:

• How buildings are being designed with mobile workers in mind
• The impact of "green building" initiatives on new office construction
• The tenant's perspective - what do they want?

Navigating Facility Needs at Record Speeds

Elie Hawkins Moult Harnor

CoreNet Global Innovator's Award winner, Johnson Controls, will demonstrate an innovative new planning methodology that makes use of a specially-designed "game board" assessment tool, called the Solutions Navigator^tm. During the session, attendees will perform a facility needs assessment using the "game board" and then participate in a group needs prioritization exercise. After the session, you can request a copy of your individual needs assessment results benchmarked against other commercial real estate organizations.

Key Learning Points:

• An innovative, new approach to strategic facilities planning
• Complete a facility needs assessment using a "game board" planning tool
• Compare individual priorities with those of other attendees and organizations.

Six Sigma Applications to Real Estate Work Processes

Koh McCarty Duncan Hunter White

Traditionally, Six Sigma process methodology has been used almost exclusively in the engineering and manufacturing sectors. However, in these days of increasing complexity in work process due to the integration of business units (HR, IT, FM, and procurement), is there a way to apply this powerful process management tool to corporate real estate (CRE)? Join us for a thought-provoking session where Bank of America and Sun Microsystems discuss using Six Sigma to improve the performance of their newly integrated CRE organizations.

Key Learning Points:

• Identifying the most effective methodology and team structure to meet the process improvement objective
• How CRE is reducing costs by eliminating task duplication and process delays
• How the use of Six Sigma can improve the effectiveness and monitoring of performance metrics

Operational Convergence:
Data, Processes, Business Management Tools

Taam Holland Canale Gibb

The continued demand for increased efficiency and speed-to-market is driving the convergence of data and business processes across the boundaries of traditional functions and departments. EMC² and Microsoft are aggressively pursuing their integration journeys along different paths. Microsoft is achieving process convergence across the enterprise by integrating data and leveraging centralized technology tools. EMC², together with their partner Jones Lang LaSalle, is improving performance by re-engineering work flow while outsourcing real estate functions.

Key Learning Points:

• The need for speed: integration as a way to better serve your customers
• Recognizing and resolving the challenges of bringing business units together
• Consolidated information provides opportunities for streamlining approval processes across business unit functions.

Beijing and Beyond: The Risks and Rewards
of Alternative Location Strategies

Wong Schneider Hua Wood Arthur DeGrandchamp Lui

The demand for office, R&D and industrial space in Beijing and the major coastal cities in China has resulted in a corresponding rise in rents and land prices. In an attempt to control rising occupancy costs, multi-national corporations are now seeking alternatives, including locations on the outskirts of these major cities, and more recently, in the interior. The experiences of Asten Johnson, Crown Equipment, AMD, and Google will be highlighted in this informative and timely program.

Key Learning Points:

• What are the barriers (i.e. infrastructure, talent pool, transportation) to locating alternative locations?
• What are the cost benefits to companies considering alternative locations?
• What are the types of incentives that companies are seeing from local authorities and developers to promote the selection of interior locations?

Green Buildings in China:
Creating New Standards for Sustainability

Axford Chen Strelitz

In the face of unprecedented economic growth, the Chinese government has recognized that steps must be taken to ensure that the country has sufficient energy resources to fuel their rapid economic expansion. What role might these initiatives have in the profitable growth of businesses and communities in China? Johnson Controls is partnering with Chinese government agencies on a portfolio of projects; this session focuses on a pilot program with the Feng Tai District. The potential benefits of emerging green strategies for the corporate occupiers of these buildings will be explored.

Key Learning Points:

• How the pilot program in the Feng Tai District will help define new benchmarking standards that are actionable at the building level across China
• How global sustainability best practices can be successfully adopted for use in developing countries
• The role of district energy and comfort systems in the greening of China's buildings.

The DBS Bank Story:
Pioneering New Service-Delivery Approaches in Asia

White Lam Smith

Few Asian corporations have implemented the kind of extensive outsourcing of corporate real estate services now common in North America and Europe. DBS Bank has instituted a pioneering relationship with Jones Lang LaSalle, with decidedly positive results. The relationship includes portfolio planning, financial management, lease administration, facility management, help-desk services and more.

Key Learning Points:

• How accelerating change drives the need for flexibility and speed in Asian corporate real estate delivery models
• Aligning real estate strategy with corporate strategy
• The shift from transactions and FM to strategic planning and business alignment